How we can support your next chapter
Case study: From chaos to confidence – supporting a freelance photographer
Explore the ways we work with clients and choose what fits your current needs best.
The situation
In 2015, we worked with a talented freelance photographer whose creativity was never the issue, but organization was.
He was juggling client shoots, editing, and admin work without a clear system. Deliveries ran late, schedules overlapped, and missed deadlines began affecting his reputation and confidence.
His work had quality, but his workflow didn’t.
How we helped
We started by simplifying how he managed his time and clients.
Together, we built a realistic structure: Google Calendar for scheduling, Drive folders for client files, and reusable templates for contracts and event briefs.
We also looked at how to make his business more sustainable - hiring a second shooter as backup, preparing printed portfolios for in-person meetings, and setting clear delivery timelines for each project.
Step by step, the chaos became a system that supported his creative work instead of fighting it.
The outcome
Within weeks, he was meeting deadlines confidently, communicating more clearly with clients, and handling events without stress.
When unexpected issues came up - like a car breakdown before a shoot - his systems kept things moving.
His confidence came back, his reputation improved, and his bookings steadily increased.
Case study: Scaling a travel operations team from survival mode to sustainable growth
The situation
In 2019, we worked with a small travel and hospitality agency that had just landed a major new contract - but their systems couldn’t keep up.
The founder and two employees were working 12+ hour days trying to manage flight arrivals, hotel bookings, and guest communication. Mistakes were piling up, burnout was setting in, and one team member was ready to quit
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They didn’t need more effort, they needed structure.
How we helped
We partnered with the founder for a 9-month collaboration to bring stability and flow back into the business.
Together we:
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Clarified roles and built a scalable team structure
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Hired and onboarded new staff
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Created realistic weekly schedules to prevent overwork
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Introduced a ticketing and internal chat system for smoother communication
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Documented workflows and trained the team on process ownership
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Identified and developed two new team leads
This wasn’t just about fixing logistics - it was about creating breathing room so the team could do great work without burning out.
The outcome
By the end of the project, the agency was handling client volume confidently and consistently.
Team members were working normal hours, communication improved, and leadership wasn’t operating in constant crisis mode.
When the pandemic hit, the agency survived with minimal layoffs - thanks to stronger internal systems and a capable, self-running team.
They’ve since expanded to manage new hotel partnerships and contracts with ease.
Case study: Restructuring operations during explosive growth — and again during a crash
The situation
Between 2020 and 2022, we worked with a fast-growing e-commerce company that expanded almost overnight during the pandemic.
Their client base tripled in less than a year, and the team had to grow from 20 to over 45 people - across multiple time zones and regions.
But the speed of that growth came with cracks:
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Systems were built on the fly, without long-term planning
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Support and operations were merged with no clear structure
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New hires were overwhelmed and under-trained
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Client satisfaction was falling fast
That’s when we stepped in - first to stabilize, then to rebuild for sustainable growth.
How we helped
We joined mid-growth, when the company was trying to hire 25 people in record time.
Our goal was to bring stability, rhythm, and clarity to their processes.
Together, we:
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Streamlined hiring and onboarding for new team members
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Redefined workflows to prevent burnout and duplication
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Built internal documentation and SOPs for everyday tasks
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Guided leadership through communication and delegation coaching
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Advised on tool transitions to support remote collaboration
When the post-pandemic slowdown hit, we returned to help the team restructure again - keeping what worked, simplifying what didn’t, and ensuring leadership stayed confident through the transition.
The outcome
By the end of our collaboration, the company had systems and structure strong enough to handle growth or contraction.
Teams were trained, communication was clear, and leadership no longer operated in constant emergency mode.
Even through market shifts and staff changes, they kept using the same foundation we built - and it’s still what keeps their operations steady today.
Disclaimer:
All case studies are published with the explicit consent of the individuals or businesses involved. Personal details have been shared only with permission, and in some cases, names and identifying information have been changed to protect client confidentiality.
